{"xsrfToken":"cbe47b7631638274b939c394c3667f802dc80312_lout","branding":{"id":"2","key":"lbsupport","name":"Lock Book","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b6b5c","headerLinkHoverBGColor":"#0b6b5c","headerBadgeColor":"#0b6b5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/389bc414-01cf-4e14-8065-603d4c193ec8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OWJjNDE0LTAxY2YtNGUxNC04MDY1LTYwM2Q0YzE5M2VjOCI6WyJyZWFkIl19LCJleHAiOjE3MzM5Nzg1MjUsIm5iZiI6MTczMzk3NzkyNX0.VSgpUvJLdoApsL1FDJyvd1d0jevPFNopzMKOUQvkRCo&client=49670bad-8335-4eb0-94e4-175344a4ede5&mode=fit","logoId":"389bc414-01cf-4e14-8065-603d4c193ec8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Explanation:","userInitialAnnouncementMessageWiki":"<p>Lock Book - Docu is the Documentationtool of Lock Book<br> Lock Book - Draw is the name of Lock Books Drawing- and Planningtool</p>","translations":{"de-DE":{"announcementHeader":"Erklärung:","announcementMessage":"Erklärung:\nMit Lock Book - Docu oder nur Docu ist das Dokumentationstool der Lock Book Plattform gemeint.\nUnd mit Lock Book - Draw oder nur Draw wird das Zeichen- und Planungstool der Lock Book Plattform bezeichnet.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Explanation:","announcementMessage":"Lock Book - Docu is the Documentationtool of Lock Book\nLock Book - Draw is the name of Lock Books Drawing- and Planningtool","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#aaaaaa","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6fa6f29a-6230-4bf0-a1dd-33e8c451fd27/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmYTZmMjlhLTYyMzAtNGJmMC1hMWRkLTMzZThjNDUxZmQyNyI6WyJyZWFkIl19LCJleHAiOjE3MzM5Nzg1MjUsIm5iZiI6MTczMzk3NzkyNX0.q1zGaAV0OAK_FIprh78O35SEYxDXL0eUVptjS7Ez0Vk&client=49670bad-8335-4eb0-94e4-175344a4ede5&height=300&mode=fit","bannerMediaApiFileId":"6fa6f29a-6230-4bf0-a1dd-33e8c451fd27","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"lbsupport","projectId":10035,"serviceDeskId":2,"name":"Lock Book","description":"<p>Report problems, ask questions or give us feedback on our digital products. Alternatively, you can reach us via our support hotlines for</p>\n<p>Lock Book <b>Draw</b> +49 2832 97281-<b>125</b></p>\n<p>Lock Book <b>Docu</b> +49 2832 97281-<b>130</b></p>\n<p><b>Support hours:</b><br> Mo-Th 9 a.m. - 12 p.m. & 1 p.m. - 4 p.m.<br> Fr 9 a.m. - 1.30 p.m.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"79","name":"Request free training on operation","descriptionHtml":"","callToAction":"Request free training on operation","introHtml":"<p>Are the start-up aids and instruction videos not enough for you? Then ask us for a free Draw training course.</p>","icon":10499,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[9],"key":""},{"id":"83","name":"Problem or question regarding the shop","descriptionHtml":"","callToAction":"Problem or question regarding the shop","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[25],"key":""},{"id":"26","name":"Problem or question regarding the Docu App","descriptionHtml":"","callToAction":"Problem or question regarding the Docu App","introHtml":"","icon":10471,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"27","name":"Problem or question regarding the Docu web application","descriptionHtml":"","callToAction":"Problem or question regarding the Docu web application","introHtml":"","icon":10467,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[8],"key":""},{"id":"30","name":"Problem or question regarding the planning","descriptionHtml":"","callToAction":"Problem or question regarding the planning","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[9],"key":""},{"id":"49","name":"Problem or question regarding another topic","descriptionHtml":"","callToAction":"Problem or question regarding another topic","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[12],"key":""},{"id":"48","name":"General suggestion for improvement","descriptionHtml":"","callToAction":"General suggestion for improvement","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"84","name":"Suggestion for improving the shop","descriptionHtml":"","callToAction":"Suggestion for improving the shop","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[25],"key":""},{"id":"35","name":"Suggestion for improving the planning","descriptionHtml":"","callToAction":"Suggestion for improving the planning","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"33","name":"Request via Email","descriptionHtml":"","callToAction":"Request via Email","introHtml":"","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"28","name":"Suggestion for improving the documentation","descriptionHtml":"","callToAction":"Suggestion for improving the documentation","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Planning with Lock Book Draw"},{"id":25,"name":"Order with Lock Book Shop"},{"id":8,"name":"Documentation with Lock Book Docu"},{"id":12,"name":"Miscellaneous"}],"orderMapping":{"25":[83,84],"9":[30,35,79],"12":[49,48],"8":[27,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31829fca-9762-3bf6-9233-20337d78dd31","appLinkName":"System Confluence","appLinkUrl":"https://abssafety.atlassian.net/wiki","spaceKey":"LBKB","spaceName":"Lock Book Knowledge Base","spaceUrl":"https://abssafety.atlassian.net/wiki/spaces/LBKB","isServer":false},"labels":[],"projectKey":"LBSUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://abssafety.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LBSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NzkxMjUsIm5iZiI6MTczMzk3NzkyNX0.dK5TwWmkpy8j62SiWiIiOaCY5GyVOX6E0Nq4S8EkK54","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"49670bad-8335-4eb0-94e4-175344a4ede5","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://abssafety.atlassian.net/wiki","kbLinkDomainURLs":["https://abssafety.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}