Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Currently, telephone and written support is only available to a limited extent. We apologize for any inconvenience and thank you for your understanding!
ABS Digital
Report problems, ask questions or give us feedback on our digital products. Alternatively, you can reach us via our support hotlines for
{"xsrfToken":"c619bf9de9520a27d96ec80b4c89a0b43f582e1f_lout","branding":{"id":"2","key":"lbsupport","name":"ABS Digital","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941318","headerLinkHoverBGColor":"#941318","headerBadgeColor":"#941318"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8fb1ee78-669e-4d89-ab4f-429fcb44c11e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmYjFlZTc4LTY2OWUtNGQ4OS1hYjRmLTQyOWZjYjQ0YzExZSI6WyJyZWFkIl19LCJleHAiOjE3NzA3Njk3NjgsIm5iZiI6MTc3MDc2OTE2OH0.xYhSiNj6dWyfyh7lw4nFCAZozSLsjATr8mfxVlO3h0k&client=49670bad-8335-4eb0-94e4-175344a4ede5&mode=fit","logoId":"8fb1ee78-669e-4d89-ab4f-429fcb44c11e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b5131d","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6fa6f29a-6230-4bf0-a1dd-33e8c451fd27/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmYTZmMjlhLTYyMzAtNGJmMC1hMWRkLTMzZThjNDUxZmQyNyI6WyJyZWFkIl19LCJleHAiOjE3NzA3Njk3NjgsIm5iZiI6MTc3MDc2OTE2OH0.uWYMymsigxNd5TWehlE9CNPRZNmjL1rvfeTWguDljKw&client=49670bad-8335-4eb0-94e4-175344a4ede5&height=300&mode=fit","bannerMediaApiFileId":"6fa6f29a-6230-4bf0-a1dd-33e8c451fd27","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"lbsupport","projectId":10035,"serviceDeskId":2,"name":"ABS Digital","description":"<p>Report problems, ask questions or give us feedback on our digital products. Alternatively, you can reach us via our support hotlines for</p>\n<p>ABS <b>Plan</b> +49 2832 97281-<b>125</b></p>\n<p>ABS <b>Doku</b> +49 2832 97281-<b>130</b></p>\n<p><b>Support hours:</b><br> Mo-Th 9 a.m. - 12 p.m. & 1 p.m. - 4 p.m.<br> Fr 9 a.m. - 1.30 p.m.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"227","name":"Problem oder Frage zum Dach-Pflichten-Check-Portal","descriptionHtml":"<p><b>Sollten Sie Schwierigkeiten bei der Eingabe der PIN haben, wenden Sie sich bitte an den Gebäudebetreiber.</b></p>","callToAction":"Problem oder Frage zum Dach-Pflichten-Check-Portal","introHtml":"","icon":10716,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[93],"key":""},{"id":"83","name":"Problem or question regarding the shop","descriptionHtml":"","callToAction":"Problem or question regarding the shop","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[25],"key":""},{"id":"26","name":"Problem or question regarding the ABS Doku App","descriptionHtml":"","callToAction":"Problem or question regarding the ABS Doku App","introHtml":"","icon":10471,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"27","name":"Problem or question regarding the ABS Doku web application","descriptionHtml":"","callToAction":"Problem or question regarding the ABS Doku web application","introHtml":"","icon":10467,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[8],"key":""},{"id":"30","name":"Problem or question regarding the planning","descriptionHtml":"","callToAction":"Problem or question regarding the planning","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[9],"key":""},{"id":"79","name":"Request free training on operation","descriptionHtml":"","callToAction":"Request free training on operation","introHtml":"<p>Are the start-up aids and instruction videos not enough for you? Then ask us for a free ABS Plan training session.</p>","icon":10499,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[9],"key":""},{"id":"49","name":"Problem or question regarding another topic","descriptionHtml":"","callToAction":"Problem or question regarding another topic","introHtml":"","icon":10505,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[12],"key":""},{"id":"48","name":"General suggestion for improvement","descriptionHtml":"","callToAction":"General suggestion for improvement","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"84","name":"Suggestion for improving the shop","descriptionHtml":"","callToAction":"Suggestion for improving the shop","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[25],"key":""},{"id":"35","name":"Suggestion for improving the planning","descriptionHtml":"","callToAction":"Suggestion for improving the planning","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"33","name":"Request via Email","descriptionHtml":"","callToAction":"Request via Email","introHtml":"","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"28","name":"Suggestion for improving the documentation","descriptionHtml":"","callToAction":"Suggestion for improving the documentation","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Planning with ABS Plan"},{"id":25,"name":"Order with ABS Plan Shop"},{"id":8,"name":"Documentation with ABS Doku"},{"id":93,"name":"Dach-Pflichten-Check Portal"},{"id":12,"name":"Miscellaneous"}],"orderMapping":{"93":[227],"25":[83,84],"9":[30,35,79],"12":[49,48],"8":[27,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31829fca-9762-3bf6-9233-20337d78dd31","appLinkName":"System Confluence","appLinkUrl":"https://abssafety.atlassian.net/wiki","spaceKey":"LBKB","spaceName":"Lock Book Knowledge Base","spaceUrl":"https://abssafety.atlassian.net/wiki/spaces/LBKB","isServer":false},"labels":[],"projectKey":"LBSUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://abssafety.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LBSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"<p>Currently, telephone and written support is only available to a limited extent. We apologize for any inconvenience and thank you for your understanding!</p>","defaultLanguageMessage":"Aktuell ist der telefonische und schriftliche Support nur eingeschränkt verfügbar. Wir bitten um Dein Verständnis!","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzAzNjgsIm5iZiI6MTc3MDc2OTE2OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LT5CiImz5Fumx1B6fDXVcNLPNo_c-DR_yVgFDDJBKyI","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"49670bad-8335-4eb0-94e4-175344a4ede5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://abssafety.atlassian.net/wiki","kbLinkDomainURLs":["https://abssafety.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}