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Help Center
  1. Help Center
  2. Product Complaints

Product Complaints

Welcome to our support page
We look forward to assisting you with your request. To ensure quick and structured processing, please use our ticket system.
Here's how it works:
• Select the appropriate request type from the available options.
• Track the status of your request online at any time.
• Only a one-time, free registration is required.

Telephone availability
🕒 Monday – Thursday: 7:00 a.m. – 4:30 p.m.
🕒 Friday: 7:00 a.m. – 1:30 p.m.

Problems with the product

Product is defective or damaged.
reklamation@absturzsicherung.de or by phone at 02832-97281-0

Required fields are marked with an asterisk*
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