Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to our support page We look forward to assisting you with your request. To ensure quick and structured processing, please use our ticket system. Here's how it works: • Select the appropriate request type from the available options. • Track the status of your request online at any time. • Only a one-time, free registration is required.
You would like to return goods that you no longer need or that you have ordered incorrectly? ruecksendung@absturzsicherung.de or by phone at 02832-97281-210
Required fields are marked with an asterisk*
{"xsrfToken":"47fabec798bf5763890e49c0c7c66a16e42b5672_lout","branding":{"id":"3","key":"claim","name":"Product Complaints","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a31219","headerLinkHoverBGColor":"#a31219","headerBadgeColor":"#a31219"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8fb1ee78-669e-4d89-ab4f-429fcb44c11e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmYjFlZTc4LTY2OWUtNGQ4OS1hYjRmLTQyOWZjYjQ0YzExZSI6WyJyZWFkIl19LCJleHAiOjE3NzY0NzY2NjksIm5iZiI6MTc3NjQ3NjA2OX0.czmGztwVrYGO4jimL98EviyqEBuwYJBqwy4osiuXudA&client=49670bad-8335-4eb0-94e4-175344a4ede5&mode=fit","logoId":"8fb1ee78-669e-4d89-ab4f-429fcb44c11e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b5131d","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6fa6f29a-6230-4bf0-a1dd-33e8c451fd27/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmYTZmMjlhLTYyMzAtNGJmMC1hMWRkLTMzZThjNDUxZmQyNyI6WyJyZWFkIl19LCJleHAiOjE3NzY0NzY2NjksIm5iZiI6MTc3NjQ3NjA2OX0.TWazxv8tvu_5-GcQyYBANTlzI3SDAAVZzGGostvx3Ec&client=49670bad-8335-4eb0-94e4-175344a4ede5&height=300&mode=fit","bannerMediaApiFileId":"6fa6f29a-6230-4bf0-a1dd-33e8c451fd27","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"claim","projectId":10040,"serviceDeskId":3,"name":"Product Complaints","description":"<p><b>Welcome to our support page</b><br> We look forward to assisting you with your request. To ensure quick and structured processing, please use our <b>ticket system</b>.<br> <b>Here's how it works:</b><br> • Select the appropriate request type from the available options.<br> • Track the status of your request online at any time.<br> • Only a one-time, free registration is required.</p>\n<p><b>Telephone availability</b><br> \uD83D\uDD52 Monday – Thursday: 7:00 a.m. – 4:30 p.m.<br> \uD83D\uDD52 Friday: 7:00 a.m. – 1:30 p.m.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"44","name":"I would like to return a product.","descriptionHtml":"","callToAction":"I would like to return a product.","introHtml":"<p>You would like to return goods that you no longer need or that you have ordered incorrectly?<br> ruecksendung@absturzsicherung.de or by phone at 02832-97281-210</p>","icon":10507,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[14],"key":""},{"id":"47","name":"Praise & Criticism","descriptionHtml":"","callToAction":"Praise & Criticism","introHtml":"<p>Do you have general questions, praise or criticism? Then you are in the right place!</p>","icon":10458,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"46","name":"Problems with the product","descriptionHtml":"","callToAction":"Problems with the product","introHtml":"<p>Product is defective or damaged.<br> reklamation@absturzsicherung.de or by phone at 02832-97281-0</p>","icon":10472,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"45","name":"Problems with delivery","descriptionHtml":"","callToAction":"Problems with delivery","introHtml":"<p>Product was delivered incorrectly.<br> auftragsbearbeitung@absturzsicherung.de or by phone at 02832-97281-210</p>","icon":10503,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[14],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"38","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"85","name":"Internal Complaint","descriptionHtml":"","callToAction":"Internal Complaint","introHtml":"","icon":10511,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"73","name":"Supplier Complaint","descriptionHtml":"","callToAction":"Supplier Complaint","introHtml":"<p>Supplier Complaint</p>","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"75","name":"QS Hint","descriptionHtml":"","callToAction":"QS Hint","introHtml":"<p>Internal Complaint</p>","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"customer requests"}],"orderMapping":{"14":[46,45,44,47]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTk2ODg5MTE4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzY0NzcyNjksIm5iZiI6MTc3NjQ3NjA2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BmtwhCJ-YoJRicbAbPGbXrg5JtgBsN2jCXlCQCkAxs8","targetCollection":"upload-user-collection-968891184","endpointUrl":"https://api.media.atlassian.com","clientId":"49670bad-8335-4eb0-94e4-175344a4ede5","tokenDurationInMins":20}},"reqCreate":{"id":44,"projectId":10040,"issueType":{"id":"10040","name":"Service Request"},"form":{"name":"I would like to return a product.","descriptionHtml":"","callToAction":"I would like to return a product.","intro":"<p>You would like to return goods that you no longer need or that you have ordered incorrectly?<br/>\nruecksendung@absturzsicherung.de or by phone at 02832-97281-210</p>","instructions":"","icon":10507,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Rücksendung"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/44","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/44","calendarParams":{"firstDay":0,"date":"2026-04-18T03:34:29+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTk2ODg5MTE4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzY0NzcyNjksIm5iZiI6MTc3NjQ3NjA2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BmtwhCJ-YoJRicbAbPGbXrg5JtgBsN2jCXlCQCkAxs8","targetCollection":"upload-user-collection-968891184","endpointUrl":"https://api.media.atlassian.com","clientId":"49670bad-8335-4eb0-94e4-175344a4ede5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-01-09T11:54:05.018262656Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"I would like to return a product.","submit":{"lock":false,"pdf":false},"primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"131ba75b-f6b3-448c-b6b8-d4d661dbab4a"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Please note the return policy and fill out the form completely so that we can check the possibility of return as soon as possible. \\ "},{"type":"text","text":"Please wait for our commitment before returning the goods.","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"attrs":{"localId":"b2ae69c0-7450-4b63-90fb-4980fd4bf2d3"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We would like to remind you that accepting returns in the B2B sector is by no means mandatory, nor is it common practice."}],"attrs":{"localId":"beabdd27-6cf4-4330-be8b-3af1d04b0974"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Unannounced returns or returns without comment will be disposed of after two weeks without credit."}],"attrs":{"localId":"00c82006-f7c2-463f-912d-22510cfe35c7"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Deliveries made more than 4 weeks ago will generally not be accepted back."}],"attrs":{"localId":"b889d66b-83d7-4896-89de-b901f9c08bfc"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Soiled or damaged goods as well as ropes, signs and special items will not be accepted back."}],"attrs":{"localId":"b143cb29-a35f-4426-bd14-7fe2e7144e13"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We reserve the right to charge an inspection fee based on time and effort if a quality check is necessary."}],"attrs":{"localId":"34f1630f-f469-4957-89d5-f96bdbb750d7"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Generally, you should be prepared for the fact that we may charge a restocking fee of 50% of the purchase price for returns."}],"attrs":{"localId":"0dd4a28f-decd-474a-b4de-a2a1772871e2"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If we agree to accept a return or if you are complaining about a product, be sure to include our return request from the confirmation email with the shipment."}],"attrs":{"localId":"6f863979-8d27-4167-9ac8-bf8cf6457e18"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please make sure that the merchandise is properly packaged when returning it. (Filler material)"}],"attrs":{"localId":"3c41caf2-29e6-405e-a074-805dc658b9f0"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Required fields are marked with an asterisk ("},{"type":"text","text":"*","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":")"}],"attrs":{"localId":"60103510-5603-48eb-a4ae-d928f045c2a3"}},{"type":"paragraph"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e1b94fb1-9ec6-45eb-8f35-47beff63dcf5","parameters":{"id":1},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"19e496dd-407b-4216-a582-8c17e4b745bb","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8a534c22-b450-4a2b-8bac-66cf96ace532","parameters":{"id":4},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3028347f-f9d8-4658-ab48-5ab0aac0be0d","parameters":{"id":5},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b90f63a8-5e1d-4627-860d-96675cf3404e","parameters":{"id":69},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a68b4095-134b-41b7-b8d7-a534f004c709","parameters":{"id":71},"layout":"default"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8b1beb3c-1e5a-4012-a7ab-d7208e1f1d1f","parameters":{"id":72},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0c3ac0b7-4848-4ed2-87bd-bb538b85227b","parameters":{"id":76},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9eaff5e3-b669-420e-8f4e-5195b72bdc3f","parameters":{"id":77},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dcc5bd5d-e01c-4f45-863d-9dda10689a06","parameters":{"id":11},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"67f4eb44-0e75-4b83-9491-b487bc0d298c","parameters":{"id":12},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"babd65a3-9f6f-4200-84fa-8a78190553c5","parameters":{"id":29},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6872077e-4747-4c6a-aa77-60bdd4ea373b","parameters":{"id":88},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"25e8d784-0795-48bd-9246-6fe2e80c1427","parameters":{"id":41},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3fccc12c-4cb1-4268-95b7-9d1113ce9f73","parameters":{"id":57},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"251a8343-a40d-437c-8fcb-4df4e9518b0e","parameters":{"id":45},"layout":"default"}},{"type":"paragraph"}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6d4d1b1b-36b7-4ab7-9bdf-eaa0b24020e0","parameters":{"id":91},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"36ed3183-553b-4f69-8cbd-5f2e1c88ba0b","parameters":{"id":53},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"cfad9f64-aa45-4cab-954e-138cb1a86972","parameters":{"id":55},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"23c86a43-7a2d-402a-a358-38fd63fc2762","parameters":{"id":56},"layout":"default"}},{"type":"paragraph"}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"05d32dd4-29ff-44f9-9eef-5eb9fe9fac95","parameters":{"id":98},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"34978df6-c130-475d-9ad2-b77191346ac1","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"809d9538-c128-4db6-86ce-f62360bcb52f","parameters":{"id":60},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a5e7b380-da46-44d2-9470-cbb1c5718963","parameters":{"id":59},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5edfba78-f7b1-4fd0-a585-25e400c461ec","parameters":{"id":95},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dc0d1d32-e07a-410e-b27a-8ff518d3dde1","parameters":{"id":61},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1f0254fb-e00d-425a-b109-77e30d4ceec8","parameters":{"id":64},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a55de80d-e097-47f7-a8c3-295b0aefedd0","parameters":{"id":62},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2524a27d-e05f-4c78-8f90-0c5b8f1551eb","parameters":{"id":85},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"005cc2d4-4452-4f54-b53d-0a302bd6d1ed","parameters":{"id":65},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"386bb9f2-d5a0-4f35-b21f-51057a6b87c5","parameters":{"id":66},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dcf14fd5-d6d7-41a5-a577-bb280513756e","parameters":{"id":67},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"deb58598-6bf5-4d56-b414-d9b8d3b92185","parameters":{"id":100},"layout":"default"}}]}],"conditions":{"34":{"i":{"co":{"cIds":{"29":["5"]}}},"o":{"sIds":["5"]},"t":"sh"},"33":{"i":{"co":{"cIds":{"29":["4","5"]}}},"o":{"sIds":["4"]},"t":"sh"},"32":{"i":{"co":{"cIds":{"29":["3","4","5"]}}},"o":{"sIds":["3"]},"t":"sh"},"31":{"i":{"co":{"cIds":{"29":["2","3","4","5"]}}},"o":{"sIds":["2"]},"t":"sh"},"30":{"i":{"co":{"cIds":{"29":["1","2","3","4","5"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"conditions":["33"]},"5":{"conditions":["34"]},"2":{"conditions":["31"]},"3":{"conditions":["32"]},"6":{"conditions":[]},"1":{"name":"","conditions":["30"]}},"questions":{"11":{"type":"tl","label":"Phone number","description":"","validation":{"rq":true},"jiraField":"customfield_10065","questionKey":""},"61":{"type":"tl","label":"Article number #4","description":"","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"59":{"type":"tl","label":"Batch or serial number #3","description":"","validation":{"rq":false},"jiraField":"customfield_10122","questionKey":""},"76":{"type":"tl","label":"Firstname","description":"","validation":{"rq":false},"jiraField":"customfield_10074","questionKey":""},"1":{"type":"rt","label":"Detailed description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"60":{"type":"no","label":"Amount #3","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10097","questionKey":""},"3":{"type":"no","label":"Customer number","description":"","validation":{"rq":false,"wh":true},"jiraField":"customfield_10206","questionKey":""},"45":{"type":"tl","label":"Batch or serial number #1","description":"","validation":{"rq":true},"jiraField":"customfield_10120","questionKey":""},"98":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #3","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10208","questionKey":""},"67":{"type":"tl","label":"Batch or serial number #5","description":"","validation":{"rq":false},"jiraField":"customfield_10124","questionKey":""},"12":{"type":"tl","label":"End customer","description":"","validation":{"rq":false},"jiraField":"customfield_10144","questionKey":""},"66":{"type":"no","label":"Amount #5","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10099","questionKey":""},"100":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"62":{"type":"tl","label":"Batch or serial number #4","description":"","validation":{"rq":false},"jiraField":"customfield_10123","questionKey":""},"4":{"type":"tl","label":"Company name","description":"","validation":{"rq":true},"jiraField":"customfield_10059","questionKey":""},"88":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #1","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_10205","questionKey":""},"77":{"type":"tl","label":"Lastname","description":"","validation":{"rq":true},"jiraField":"customfield_10075","questionKey":""},"56":{"type":"tl","label":"Batch or serial number #2","description":"","validation":{"rq":false},"jiraField":"customfield_10121","questionKey":""},"55":{"type":"no","label":"Amount #2","description":"","validation":{"rq":false,"mnn":1,"wh":true},"jiraField":"customfield_10093","questionKey":""},"5":{"type":"tl","label":"Street","description":"","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"72":{"type":"cd","label":"Salutation","description":"","validation":{"rq":true},"jiraField":"customfield_10073","questionKey":""},"65":{"type":"tl","label":"Article number #5","description":"","validation":{"rq":false},"jiraField":"customfield_10096","questionKey":""},"71":{"type":"tl","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10080","questionKey":""},"57":{"type":"no","label":"Amount #1","description":"","validation":{"rq":false,"mnn":0,"wh":true},"jiraField":"customfield_10092","questionKey":""},"69":{"type":"tl","label":"ZIP","description":"","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"95":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #4","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10209","questionKey":""},"58":{"type":"tl","label":"Article number #3","description":"","validation":{"rq":false},"jiraField":"customfield_10094","questionKey":""},"64":{"type":"no","label":"Amount #4","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10098","questionKey":""},"53":{"type":"tl","label":"Article number #2","description":"","validation":{"rq":false},"jiraField":"customfield_10089","questionKey":""},"29":{"type":"cd","label":"Number of affected article groups?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"1","other":false},{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"41":{"type":"tl","label":"Article number #1","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"91":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #2","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10207","questionKey":""},"85":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #5","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10210","questionKey":""}}},"uuid":"131ba75b-f6b3-448c-b6b8-d4d661dbab4a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-01-09T11:54:05.018262656Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"I would like to return a product.","submit":{"lock":false,"pdf":false},"primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"131ba75b-f6b3-448c-b6b8-d4d661dbab4a"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Please note the return policy and fill out the form completely so that we can check the possibility of return as soon as possible. \\ "},{"type":"text","text":"Please wait for our commitment before returning the goods.","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"attrs":{"localId":"b2ae69c0-7450-4b63-90fb-4980fd4bf2d3"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We would like to remind you that accepting returns in the B2B sector is by no means mandatory, nor is it common practice."}],"attrs":{"localId":"beabdd27-6cf4-4330-be8b-3af1d04b0974"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Unannounced returns or returns without comment will be disposed of after two weeks without credit."}],"attrs":{"localId":"00c82006-f7c2-463f-912d-22510cfe35c7"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Deliveries made more than 4 weeks ago will generally not be accepted back."}],"attrs":{"localId":"b889d66b-83d7-4896-89de-b901f9c08bfc"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Soiled or damaged goods as well as ropes, signs and special items will not be accepted back."}],"attrs":{"localId":"b143cb29-a35f-4426-bd14-7fe2e7144e13"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We reserve the right to charge an inspection fee based on time and effort if a quality check is necessary."}],"attrs":{"localId":"34f1630f-f469-4957-89d5-f96bdbb750d7"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Generally, you should be prepared for the fact that we may charge a restocking fee of 50% of the purchase price for returns."}],"attrs":{"localId":"0dd4a28f-decd-474a-b4de-a2a1772871e2"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If we agree to accept a return or if you are complaining about a product, be sure to include our return request from the confirmation email with the shipment."}],"attrs":{"localId":"6f863979-8d27-4167-9ac8-bf8cf6457e18"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please make sure that the merchandise is properly packaged when returning it. (Filler material)"}],"attrs":{"localId":"3c41caf2-29e6-405e-a074-805dc658b9f0"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Required fields are marked with an asterisk ("},{"type":"text","text":"*","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":")"}],"attrs":{"localId":"60103510-5603-48eb-a4ae-d928f045c2a3"}},{"type":"paragraph"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e1b94fb1-9ec6-45eb-8f35-47beff63dcf5","parameters":{"id":1},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"19e496dd-407b-4216-a582-8c17e4b745bb","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8a534c22-b450-4a2b-8bac-66cf96ace532","parameters":{"id":4},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3028347f-f9d8-4658-ab48-5ab0aac0be0d","parameters":{"id":5},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b90f63a8-5e1d-4627-860d-96675cf3404e","parameters":{"id":69},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a68b4095-134b-41b7-b8d7-a534f004c709","parameters":{"id":71},"layout":"default"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8b1beb3c-1e5a-4012-a7ab-d7208e1f1d1f","parameters":{"id":72},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0c3ac0b7-4848-4ed2-87bd-bb538b85227b","parameters":{"id":76},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9eaff5e3-b669-420e-8f4e-5195b72bdc3f","parameters":{"id":77},"layout":"default"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dcc5bd5d-e01c-4f45-863d-9dda10689a06","parameters":{"id":11},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"67f4eb44-0e75-4b83-9491-b487bc0d298c","parameters":{"id":12},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"babd65a3-9f6f-4200-84fa-8a78190553c5","parameters":{"id":29},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6872077e-4747-4c6a-aa77-60bdd4ea373b","parameters":{"id":88},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"25e8d784-0795-48bd-9246-6fe2e80c1427","parameters":{"id":41},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3fccc12c-4cb1-4268-95b7-9d1113ce9f73","parameters":{"id":57},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"251a8343-a40d-437c-8fcb-4df4e9518b0e","parameters":{"id":45},"layout":"default"}},{"type":"paragraph"}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6d4d1b1b-36b7-4ab7-9bdf-eaa0b24020e0","parameters":{"id":91},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"36ed3183-553b-4f69-8cbd-5f2e1c88ba0b","parameters":{"id":53},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"cfad9f64-aa45-4cab-954e-138cb1a86972","parameters":{"id":55},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"23c86a43-7a2d-402a-a358-38fd63fc2762","parameters":{"id":56},"layout":"default"}},{"type":"paragraph"}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"05d32dd4-29ff-44f9-9eef-5eb9fe9fac95","parameters":{"id":98},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"34978df6-c130-475d-9ad2-b77191346ac1","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"809d9538-c128-4db6-86ce-f62360bcb52f","parameters":{"id":60},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a5e7b380-da46-44d2-9470-cbb1c5718963","parameters":{"id":59},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5edfba78-f7b1-4fd0-a585-25e400c461ec","parameters":{"id":95},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dc0d1d32-e07a-410e-b27a-8ff518d3dde1","parameters":{"id":61},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1f0254fb-e00d-425a-b109-77e30d4ceec8","parameters":{"id":64},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a55de80d-e097-47f7-a8c3-295b0aefedd0","parameters":{"id":62},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2524a27d-e05f-4c78-8f90-0c5b8f1551eb","parameters":{"id":85},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"005cc2d4-4452-4f54-b53d-0a302bd6d1ed","parameters":{"id":65},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"386bb9f2-d5a0-4f35-b21f-51057a6b87c5","parameters":{"id":66},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dcf14fd5-d6d7-41a5-a577-bb280513756e","parameters":{"id":67},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"deb58598-6bf5-4d56-b414-d9b8d3b92185","parameters":{"id":100},"layout":"default"}}]}],"conditions":{"34":{"i":{"co":{"cIds":{"29":["5"]}}},"o":{"sIds":["5"]},"t":"sh"},"33":{"i":{"co":{"cIds":{"29":["4","5"]}}},"o":{"sIds":["4"]},"t":"sh"},"32":{"i":{"co":{"cIds":{"29":["3","4","5"]}}},"o":{"sIds":["3"]},"t":"sh"},"31":{"i":{"co":{"cIds":{"29":["2","3","4","5"]}}},"o":{"sIds":["2"]},"t":"sh"},"30":{"i":{"co":{"cIds":{"29":["1","2","3","4","5"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"conditions":["33"]},"5":{"conditions":["34"]},"2":{"conditions":["31"]},"3":{"conditions":["32"]},"6":{"conditions":[]},"1":{"name":"","conditions":["30"]}},"questions":{"11":{"type":"tl","label":"Phone number","description":"","validation":{"rq":true},"jiraField":"customfield_10065","questionKey":""},"61":{"type":"tl","label":"Article number #4","description":"","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"59":{"type":"tl","label":"Batch or serial number #3","description":"","validation":{"rq":false},"jiraField":"customfield_10122","questionKey":""},"76":{"type":"tl","label":"Firstname","description":"","validation":{"rq":false},"jiraField":"customfield_10074","questionKey":""},"1":{"type":"rt","label":"Detailed description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"60":{"type":"no","label":"Amount #3","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10097","questionKey":""},"3":{"type":"no","label":"Customer number","description":"","validation":{"rq":false,"wh":true},"jiraField":"customfield_10206","questionKey":""},"45":{"type":"tl","label":"Batch or serial number #1","description":"","validation":{"rq":true},"jiraField":"customfield_10120","questionKey":""},"98":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #3","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10208","questionKey":""},"67":{"type":"tl","label":"Batch or serial number #5","description":"","validation":{"rq":false},"jiraField":"customfield_10124","questionKey":""},"12":{"type":"tl","label":"End customer","description":"","validation":{"rq":false},"jiraField":"customfield_10144","questionKey":""},"66":{"type":"no","label":"Amount #5","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10099","questionKey":""},"100":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"62":{"type":"tl","label":"Batch or serial number #4","description":"","validation":{"rq":false},"jiraField":"customfield_10123","questionKey":""},"4":{"type":"tl","label":"Company name","description":"","validation":{"rq":true},"jiraField":"customfield_10059","questionKey":""},"88":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #1","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_10205","questionKey":""},"77":{"type":"tl","label":"Lastname","description":"","validation":{"rq":true},"jiraField":"customfield_10075","questionKey":""},"56":{"type":"tl","label":"Batch or serial number #2","description":"","validation":{"rq":false},"jiraField":"customfield_10121","questionKey":""},"55":{"type":"no","label":"Amount #2","description":"","validation":{"rq":false,"mnn":1,"wh":true},"jiraField":"customfield_10093","questionKey":""},"5":{"type":"tl","label":"Street","description":"","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"72":{"type":"cd","label":"Salutation","description":"","validation":{"rq":true},"jiraField":"customfield_10073","questionKey":""},"65":{"type":"tl","label":"Article number #5","description":"","validation":{"rq":false},"jiraField":"customfield_10096","questionKey":""},"71":{"type":"tl","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10080","questionKey":""},"57":{"type":"no","label":"Amount #1","description":"","validation":{"rq":false,"mnn":0,"wh":true},"jiraField":"customfield_10092","questionKey":""},"69":{"type":"tl","label":"ZIP","description":"","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"95":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #4","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10209","questionKey":""},"58":{"type":"tl","label":"Article number #3","description":"","validation":{"rq":false},"jiraField":"customfield_10094","questionKey":""},"64":{"type":"no","label":"Amount #4","description":"","validation":{"rq":false,"mnn":1,"wh":false},"jiraField":"customfield_10098","questionKey":""},"53":{"type":"tl","label":"Article number #2","description":"","validation":{"rq":false},"jiraField":"customfield_10089","questionKey":""},"29":{"type":"cd","label":"Number of affected article groups?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"1","other":false},{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"41":{"type":"tl","label":"Article number #1","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"91":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #2","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10207","questionKey":""},"85":{"type":"no","label":"Document number (packing slip, delivery bill, etc.) #5","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_10210","questionKey":""}}},"uuid":"131ba75b-f6b3-448c-b6b8-d4d661dbab4a"},"linkedJiraFields":["customfield_10092","customfield_10093","customfield_10094","customfield_10073","customfield_10095","customfield_10096","customfield_10074","customfield_10075","description","customfield_10097","customfield_10098","customfield_10099","customfield_10078","customfield_10210","customfield_10079","customfield_10059","customfield_10205","customfield_10206","customfield_10207","customfield_10208","customfield_10209","customfield_10080","customfield_10065","customfield_10120","customfield_10121","customfield_10088","customfield_10089","customfield_10122","customfield_10144","customfield_10123","customfield_10124"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}