Jira Service Management

{"xsrfToken":"4ff06591e3c5dae04048c763f6ebcaea09552a2f_lout","branding":{"id":"3","key":"claim","name":"Product Complaints","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a31219","headerLinkHoverBGColor":"#a31219","headerBadgeColor":"#a31219"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Explanation:","userInitialAnnouncementMessageWiki":"<p>Lock Book - Docu is the Documentationtool of Lock Book<br> Lock Book - Draw is the name of Lock Books Drawing- and Planningtool</p>","translations":{"de-DE":{"announcementHeader":"Erklärung:","announcementMessage":"Erklärung:\nMit Lock Book - Docu oder nur Docu ist das Dokumentationstool der Lock Book Plattform gemeint.\nUnd mit Lock Book - Draw oder nur Draw wird das Zeichen- und Planungstool der Lock Book Plattform bezeichnet.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Explanation:","announcementMessage":"Lock Book - Docu is the Documentationtool of Lock Book\nLock Book - Draw is the name of Lock Books Drawing- and Planningtool","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#aaaaaa","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"claim","projectId":10040,"serviceDeskId":3,"name":"Product Complaints","description":"<p>Welcome<br> You can select a product complaint request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"44","name":"I would like to return a product.","descriptionHtml":"<p>Please note the return policy and fill out the form completely so that we can check the possibility of return as soon as possible. \\ <font color=\"red\"> <b>Please wait for our commitment before returning the goods.</b> </font> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>We would like to remind you that accepting returns in the B2B sector is by no means mandatory, nor is it common practice.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>Unannounced returns or returns without comment will be disposed of after two weeks without credit.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>Deliveries made more than 4 weeks ago will generally not be accepted back.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>Soiled or damaged goods as well as ropes, signs and special items will not be accepted back.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>We reserve the right to charge an inspection fee based on time and effort if a quality check is necessary.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>Generally, you should be prepared for the fact that we may charge a restocking fee of 50% of the purchase price for returns.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>If we agree to accept a return or if you are complaining about a product, be sure to include our return request from the confirmation email with the shipment.</li>\n </ul>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <ul class=\"alternate\" type=\"square\">\n <li>Please make sure that the merchandise is properly packaged when returning it. (Filler material)</li>\n </ul>\n </div>\n</div>\n<p></p>","callToAction":"I would like to return a product.","introHtml":"<p>You would like to return goods that you no longer need or that you have ordered incorrectly?</p>","icon":10507,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[14],"key":""},{"id":"47","name":"Praise & Criticism","descriptionHtml":"","callToAction":"Praise & Criticism","introHtml":"<p>Do you have general questions, praise or criticism? Then you are in the right place!</p>","icon":10458,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"46","name":"Problems with the product","descriptionHtml":"<p>For the processing of product or packaging complaints, we require information about the product and packaging that is as complete as possible. <br class=\"atl-forced-newline\"> For contacting us we also need the personal contact information including telephone number as well as e-mail address. <br class=\"atl-forced-newline\"> Please fill in the fields as completely as possible and send to us.</p>","callToAction":"Problems with the product","introHtml":"<p>Product is defective or damaged</p>","icon":10472,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"45","name":"Problems with delivery","descriptionHtml":"<p>For the processing of product or packaging complaints, we require information about the product and packaging that is as complete as possible. <br class=\"atl-forced-newline\"> For contacting us we also need the personal contact information including telephone number as well as e-mail address. \\ \\ Please fill in the fields as completely as possible and send to us.</p>","callToAction":"Problems with delivery","introHtml":"<p>Product was delivered incorrectly</p>","icon":10503,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[14],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"38","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"73","name":"Supplier complaint","descriptionHtml":"","callToAction":"Supplier complaint","introHtml":"","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"75","name":"QS Hint","descriptionHtml":"","callToAction":"QS Hint","introHtml":"","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? 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Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://abssafety.atlassian.net/wiki","kbLinkDomainURLs":["https://abssafety.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}