Jira Service Management

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(Filler material)</li>\n </ul>\n </div>\n</div>\n<p></p>","callToAction":"I would like to return a product.","introHtml":"<p>You would like to return goods that you no longer need or that you have ordered incorrectly?</p>","icon":10507,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[14],"key":""},{"id":"47","name":"Praise & Criticism","descriptionHtml":"","callToAction":"Praise & Criticism","introHtml":"<p>Do you have general questions, praise or criticism? Then you are in the right place!</p>","icon":10458,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"46","name":"Problems with the product","descriptionHtml":"<p>For the processing of product or packaging complaints, we require information about the product and packaging that is as complete as possible. <br class=\"atl-forced-newline\"> For contacting us we also need the personal contact information including telephone number as well as e-mail address. <br class=\"atl-forced-newline\"> Please fill in the fields as completely as possible and send to us.</p>","callToAction":"Problems with the product","introHtml":"<p>Product is defective or damaged</p>","icon":10472,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"45","name":"Problems with delivery","descriptionHtml":"<p>For the processing of product or packaging complaints, we require information about the product and packaging that is as complete as possible. <br class=\"atl-forced-newline\"> For contacting us we also need the personal contact information including telephone number as well as e-mail address. \\ \\ Please fill in the fields as completely as possible and send to us.</p>","callToAction":"Problems with delivery","introHtml":"<p>Product was delivered incorrectly</p>","icon":10503,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[14],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"38","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"73","name":"Supplier complaint","descriptionHtml":"","callToAction":"Supplier complaint","introHtml":"","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"75","name":"QS Hint","descriptionHtml":"","callToAction":"QS Hint","introHtml":"","icon":10590,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"customer requests"}],"orderMapping":{"14":[46,45,44,47]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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