Jira Service Management

{"xsrfToken":"5abe3a71-de2d-4d85-9a8a-70834ca3e9e6_d05cf7910096fe617ee6b9f641e355eca62e6ff2_lout","branding":{"id":"2","key":"lbsupport","name":"Lock Book Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b6b5c","headerLinkHoverBGColor":"#0b6b5c","headerBadgeColor":"#0b6b5c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Explanation:","userInitialAnnouncementMessageWiki":"Lock Book - Docu is the Documentationtool of Lock Book Lock Book - Draw is the name of Lock Books Drawing- and Planningtool","translations":{"de-DE":{"announcementHeader":"Erklärung:","announcementMessage":"Erklärung:\nMit Lock Book - Docu oder nur Docu ist das Dokumentationstool der Lock Book Plattform gemeint.\nUnd mit Lock Book - Draw oder nur Draw wird das Zeichen- und Planungstool der Lock Book Plattform bezeichnet.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Explanation:","announcementMessage":"Lock Book - Docu is the Documentationtool of Lock Book\nLock Book - Draw is the name of Lock Books Drawing- and Planningtool","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#aaaaaa","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"lbsupport","projectId":10035,"serviceDeskId":2,"name":"Lock Book Support","description":"Report your problems or give us feedback on our Lock Book products. Alternatively, you can reach us during working hours via our support hotlines for\nLock Book Docu +49 2832 97281-130 and Lock Book Draw +49 2832 97281-125.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"28","name":"Give feedback or suggest improvements for Docu","descriptionHtml":"","callToAction":"Give feedback or suggest improvements for Docu","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[8],"key":""},{"id":"35","name":"Give feedback or suggest improvements for Draw","descriptionHtml":"","callToAction":"Give feedback or suggest improvements for Draw","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"48","name":"Give feedback or suggest improvements for Lock Book","descriptionHtml":"","callToAction":"Give feedback or suggest improvements for Lock Book","introHtml":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"49","name":"Questions about Lock Book","descriptionHtml":"","callToAction":"Questions about Lock Book","introHtml":"","icon":10466,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12],"key":""},{"id":"26","name":"Report problems with Docu App","descriptionHtml":"","callToAction":"Report problems with Docu App","introHtml":"","icon":10471,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"27","name":"Report problems with Docu Webapplication","descriptionHtml":"","callToAction":"Report problems with Docu Webapplication","introHtml":"","icon":10467,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[8],"key":""},{"id":"30","name":"Report problems with Draw","descriptionHtml":"","callToAction":"Report problems with Draw","introHtml":"","icon":10467,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"33","name":"Request via Email","descriptionHtml":"","callToAction":"Request via Email","introHtml":"","icon":10492,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Lock Book"},{"id":8,"name":"Lock Book - Docu"},{"id":9,"name":"Lock Book - Draw"}],"orderMapping":{"9":[30,35],"12":[48,49],"8":[27,26,28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31829fca-9762-3bf6-9233-20337d78dd31","appLinkName":"System Confluence","spaceKey":"LBKB","spaceName":"Lock Book Knowledge Base","isServer":false},"labels":[],"projectKey":"LBSUPPORT","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LBSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":35,"projectId":10035,"form":{"name":"Give feedback or suggest improvements for Draw","descriptionHtml":"","callToAction":"Give feedback or suggest improvements for Draw","intro":"","instructions":"","icon":10498,"iconUrl":"https://abssafety.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10058","fieldConfigId":"10192","label":"Firstname, Lastname","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10059","fieldConfigId":"10193","label":"Companyname","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10065","fieldConfigId":"10199","label":"Phonenumber","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10070","fieldConfigId":"10205","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10123","label":"+++++","selected":false,"children":[]},{"value":"10124","label":"++++","selected":false,"children":[]},{"value":"10125","label":"+++","selected":false,"children":[]},{"value":"10126","label":"++","selected":false,"children":[]},{"value":"10127","label":"+","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2023-05-31T19:10:21+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31829fca-9762-3bf6-9233-20337d78dd31","appLinkName":"System Confluence","spaceKey":"LBKB","spaceName":"Lock Book Knowledge Base","isServer":false},"labels":[],"projectKey":"LBSUPPORT","serviceDeskId":2},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTY3MGJhZC04MzM1LTRlYjAtOTRlNC0xNzUzNDRhNGVkZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODU1NTQyMjEsIm5iZiI6MTY4NTU1MzAyMX0.Jf0zvja4_qQtGjCULMbpF8I0X_zJVp-z7Yofr_6Km9I","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"49670bad-8335-4eb0-94e4-175344a4ede5","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}